- Author: Cynthia Kintigh
We talk a lot about the placing your most important Web content "above the fold," but findings from the Eyetrack III study reveal additional information about the importance of placement.
Eyetracking is research that tracks where a person's eyes look while reading, then analyzes the data to reveal patterns. By combining and reviewing data from multiple individuals during testing, they discover representative patterns that apply to most of the population.
While this study focused on the top 25 news sites, there's critical information here for anyone managing content and navigation on any site.
This study revealed that visitors to a site first look at the upper left corner.
This graphic illustrates the "zones of importance" based on eye movement.
Other findings include:
- Partial viewing of headlines is common
Viewing just the left one-third of a headline or blurb is common
The researches estimate that headlines catch less than one second of a viewer's attention
- Top navigation performs best
- Shorter paragraphs perform best
Proving again that your cursor is your best Web editing friend
- Smaller type encourages reading while large type encourages scanning
I don't know what to do with this one. As a general rule I would not recommend the use of smaller type to encourage reading.
Findings of the Eyetrack III study were released by The Poynter Institute, the Estlow Center for Journalism & New Media, and Eyetools.
If you want to learn more about eyetracking technology and Web usability, you can also check out Jakob Nielson's site and the Nielson Norman Group's book Eyetracking Web Usability.
- Author: Cynthia Kintigh
Bob Johnson, our consultant on the Carewords project, sent me some updated information on their findings on what makes a Web site effective:
- Website management is about managing tasks, not content.
Do you know what people want to do when they come to your site? Helping people complete tasks should be the driving force behind initial site design and ongoing site management.
- Navigation is more important than looks
In Carewords surveys in any type of organization (government, private firm, higher education) it is rare for people to complain about the "visual appeal" of the website.
In almost every case, the primary complaint is about "confusing menus and links" that prevent task completion.
- It is impossible to create good navigation without knowing the tasks that bring people to the website.
It is impossible to know those tasks without asking web visitors what they are. Survey first, design second.
- Edit, Edit, Edit
A content management system (like SB3) is a mixed blessing as it often leads to content proliferation without regard to whether or not the content helps people complete tasks.
Too much content is dangerous to effective navigation and search.
Content creators should ask themselves a simple question: what task am I helping people complete by creating this content?
Much content is created but little content is ever reviewed and removed. To start, use Google Analytics or a similar program to identify pages on a website that are seldom if ever visited. Why are they still on the website?
- Brand reputation and Web experience is linked
Brand reputation depends in no small part on the experience people have on your website.
People who can't easily complete the tasks they wish to complete on your site will not hold your brand in high esteem no matter the snappy tagline, beautiful pictures, or success stories told.
- Author: Cynthia Kintigh
I know that some of you think that Communication Services is some sort of technological utopia. We use bleeding edge technology developed by the Web Action Team, we never have questions, we always do it right, we work together cheerfully and in a constant state of gleeful collaboration. "No, I insist, your idea is better!"
Nope. We struggle along just like you.
Sorry.
Case in point - the Communication Services Web site was just migrated from SB 2.0 to SB 3.0. Was the transition seamless? No. Are we learning something? Yes!
We're still working on the new pages, but I have some observations.
#1 - it's actually easier to start from scratch
I've built 2 Web sites from scratch in SB 3.0. And I have to say, in many ways it's easier. You're starting with a blank slate. You're imagining the possibilities. You're thinking globally. You're putting the customer first. Old content and navigation doesn't weigh you down. Collaboration can be easier - no one owns anything yet.
#2 - it ain't over, 'til it's over
Sure, you've migrated your site. You're not finished. You're just getting started.
I remember a few years back when we were in the housing market; we went to an open house for house that had been through a major remodel. In stages. Without professional assistance.
The layout of the house was the craziest thing you've ever seen. The front door entered the living room, but you had to go through a study to get to the kitchen. Bedrooms and bathrooms appeared in unexpected places. The floor plan made no sense at all.
A migrated Web site can quickly take on the appearance of a bad remodel. Take the time to imagine your site from scratch. How would it look if you were starting over? Does your navigation still make sense? Have your priorities changed?
#3 - clean out that closet!
Now is a good time to get rid of outdated content. Take a hard look at your content. Better yet, have somebody else take a hard look at your content. I admit I was a bit embarrassed by the age of some of my content in the CS Web site.
Is it still relevant? If not - re-write or delete. Can't bear to part with it? Deactivate the page. If you have a change of heart a couple of months down the road, you can change your mind.
- Author: Cynthia Kintigh
Jakob Nielsen has two recent posts on usability studies on vertical and horizontal placement on Web pages. If there was ever a reason to take a hard look at how you've placed information on your site - here it is.
According to Nielsen:
"Web users spend 80% of their time looking at information above the page fold. Although users do scroll, they allocate only 20% of their attention below the fold."
And with regard to horizontal placement:
"Web users spend 69% of their time viewing the left half of the page and 30% viewing the right half. A conventional layout is thus more likely to make sites profitable."In short: Your most important information should be placed above the fold and to the left.
Nielsen summarizes by stating:
"Simply put: Stick to the conventional layout, because it works perfectly with how people look at Web pages:
- Keep navigation all the way to the left. This is where people look to find a list of current options.
- Keep the main content a bit further in from the left.
- The most important stuff should be showcased between one-third and halfway across the page. This is where users focus their attention the most.
- Keep secondary content to the right. It won't be seen as much here, but that's okay — not everything can get top billing, and you need a place to put less-important material."
- Author: Cynthia Kintigh
If you're thinking about moving to SB3 (or even if you're not) now is a great time to do some spring cleaning on your site.
Easy cleaning:
- Check your site for broken links
- Remove or update notices of events that have passed
- Remove, update, or archive dated material
- Use your cursor to chunk-up copy
More thorough:
- Convert archived newsletter editions to a blog
- Scan your site for extraneous information so that what remains is relevant to your clients