Recall of Microsoft Surface power cords
Please note, this recall is only for the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 purchased prior to March 15, 2015 (“pre-March 15, 2015 Surface Pro 3”). If you have a power cable that uses a strain relief (see image of replacement cable), it is the new power cable and you may disregard this recall.
To get a replacement cord, send an email to email@example.com. Please include your name, shipping address, phone number and surface serial number (Open the stand to locate the serial number). You can also call Microsoft at 1-844-417-2187.
More information is available at www.surface.com/powercord.
If you need assistance or have questions please contact ANR IT Service Desk at firstname.lastname@example.org or (530) 750-1212.