UC ANR ServiceNow Implementation

UC ANR will implement ServiceNow for IT and HR has gone live the evening of June 21st 2024. This transition away from Zendesk to ServiceNow marks the beginning phase of our initiative for process improvement and enhanced customer service. Some of you may have heard about this already, and we are excited to share these updates with everyone.

Currently, both the HR and IT teams utilize separate instances of Zendesk as the main intake ticketing system/communication platform. While this system has served us well initially, it has become clear that this structure no longer serves our evolving needs. Therefore, we have been preparing to implement a unified ticketing system, providing you with a new customer-centered experience and a single, transparent dashboard for UC ANR employee needs.

To support this transition, we have prepared training resources, and will help with virtual office hours. We appreciate your cooperation during this transition and are confident that ServiceNow will significantly benefit our organization.

To Access:

For employees to access UC ANR ServiceNow, please go through the UCANR Portal or to https://ucanrdev.service-now.com/esc

Please note: As we transition from Zendesk to ServiceNow, please be aware we are moving open tickets. When the tickets get moved, you will receive an email notifications with information on the new ServiceNow ticket to use going forward.  Our team is dedicated to ensuring that this change does not disrupt your service, and any issues found will be promptly addressed. 

Example Email From Import: