Despite the enormous strides made in modern negotiation and conflict management theory, practitioners sometimes find themselves floundering. In the traditional approach, mediators bring the contending parties together where each has the opportunity to explain his or her side while the other side listens. In reality, this approach often increases the contention between the stakeholders. Also, in this traditional approach mediators tend to take a very active part in the process, where stakeholders talk to the other party through the mediator rather than addressing each other directly. One of the concerns with this conventional approach is that mediators often take on the role of arbitrator in the process.
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