UC ANR transitions to ServiceNow for IT, HR

We are pleased to announce that UC ANR will implement ServiceNow for Information Technology and Human Resources assistance next month. This transition away from Zendesk to ServiceNow marks the beginning phase of our initiative for process improvement and enhanced customer service. Some of you may have heard about this already, and we are excited to share these updates with everyone.

Currently, both the HR and IT teams use separate instances of Zendesk as the main intake ticketing system/communication platform. While this system served us well initially, it has become clear that this structure no longer serves our evolving needs. Therefore, we have been preparing to implement a unified ticketing system, providing you with a new customer-centered experience and a single, more transparent dashboard for UC ANR employee needs. 

The UC ANR Portal will be updated as part of our go-live to ServiceNow and we will still be reachable by email.

As we approach the implementation by June 2024, you will receive additional information including resources to help you become familiar with the new system. We are moving towards a more efficient service environment and look forward to the positive changes this will bring. We appreciate your support during this implementation.               

Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources

Read more