Posts Tagged: website
UC ANR website update
Current status:
All UC ANR websites that have been updated in 2023 have been restored. The main website has also stabilized and has been consistently up for more than 48 hours. The team has been working to resolve issues and errors quickly.
Remaining restoration:
Older websites that were not updated in 2023 are still undergoing restoration. Only the last 5 years of content have been restored for larger websites. Older content will be brought back once all more current sites are up.
Communication and updates:
We will continue to provide updates on our progress, and you can expect further communication as we make significant strides in the restoration process.
Website issues:
Please open a ticket with the help desk by emailing help@ucanr.edu if you have the following concerns:
1. Your website has not yet been restored, and you would like it prioritized due to an urgent need.
2. Your website has been restored, but images on the front pages are missing.
3. Your website was updated in 2023, but it is still not working.
Thank you for your continued support.
Sree Mada
UC ANR Chief Information Officer
Jaki Hsieh Wojan
UC ANR Chief Information Security Officer
Scheduled server downtime: Thursday, July 6, 2023 (6-8 a.m.)
ANR Community,
IT has scheduled an outage of our public server infrastructure on Thursday, July 6, between 6 a.m. and 8 a.m. During this window, all public-facing websites and remote access will be unavailable.
The purpose of this outage is to move our public-facing server to a new firewall to enhance security and reliability of our systems.
Please note the following details regarding the server outage:
Date: Thursday, July 6, 2023
Time: 6-8 a.m.
Duration: Approximately 2 hours
Impact: During this period, all public-facing website access will be temporarily unavailable.
We apologize for any disruption this may cause. IT will work to minimize the duration of the outage and restore normal operations as quickly as possible.
Should you have any urgent matters that require immediate attention during the scheduled downtime, please contact our support team at help@ucanr.edu.
Thank you for your patience and understanding.
Sree Mada
UC ANR Chief Information Officer
Jaki Hsieh Wojan
UC ANR Chief Information Security Officer
IT: UC ANR website performance issues
ANR Community,
As you are all aware, there have been recent performance issues with ANR's website. The performance issues are due to an increased level of bot activity. These bots are automated programs that attempt to access our servers, causing a strain on our resources and impacting the user experience. It is important to note that these bots have not infiltrated our network, and we have not experienced any security breaches or unauthorized access.
This rise in bot activity is not isolated to our organization. Many higher education entities are also encountering similar challenges. Our IT team is actively working on implementing a solution to prevent the bots from reaching our servers.
We will keep you updated on the progress of our efforts to combat the bot activity and restore stability to ANR's website. If you have any questions or concerns, please don't hesitate to reach out to our IT support team at help@ucanr.edu.
Thank you for your understanding and cooperation as we work to address this issue.
Sree Mada
UC ANR Chief Information Officer
Jaki Hsieh Wojan
UC ANR Chief Information Security Officer
UC ANR websites restored
Dear ANR Community,
We have successful restored all data from our backups. We will continue to monitor all systems and services. You may still experience some intermittent issues with connectivity. Should you encounter any difficulties or have any questions, please don't hesitate to reach out to our support team at help@ucanr.edu.
Thank you for your patience and support.
Sree Mada
UC ANR Chief Information Officer
Jaki Hsieh Wojan
UC ANR Chief Information Security Officer
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