Training Resources

To learn more about ServiceNow at UC ANR, please review the following:

UC ANR ServiceNow FAQs v1.0

UC ANR ServiceNow Overview Training v1.0

UC ANR ServiceNow Overview and Training Slides v2.0

To View Tickets as Watcher (CC'd)

1. Go to https://ucanr.service-now.com/ and log in with UC ANR Single Sign-On (SSO)

2. Select All and then Watched HR Cases.

Navigate to HR Watch List

3. ServiceNow will display the list of watched cases.

 

10-Minute UC ANR Video Overview of ServiceNow

UC ANR ServiceNow Video