- Author: Pamela S Kan-Rice
We are happy to announce that we are approaching the go-live date for our new ServiceNow platform for Information Technology and Human Resources! This upgrade to ServiceNow replaces Zendesk that has been used by IT and HR. UC ANR's implementation of ServiceNow is the start and will provide a strong and recognized platform that can help us streamline how we manage requests and services.
ServiceNow will go live the evening of Friday, June 21, 2024.
Here's what you can look forward to with ServiceNow:
- Single Platform Convenience: Track and manage IT and HR tickets in one location, ServiceNow's Employee Center
- Secure Access: Log in securely using UC ANR's Single Sign-On (SSO)
- Improved Visibility: Stay updated on request status from submission to resolution
- Knowledge Base: Over time, UC ANR IT and HR will expand knowledge bases to provide information on common questions
As we move forward, it's important to recognize that, like any major transition, we may experience some initial bumps. We appreciate your patience and understanding as we fine-tune the system to better serve you.
How to Request IT and HR Support:
- Upon go-live, the UC ANR Portal will be updated to link to ServiceNow at https://ucanr.service-now.com/esc, where employees must login using UCANR Single Sign-On (SSO) to access our new Employee Center where you can create tickets for HR and IT
- Remember the HR (humanresources@ucanr.edu) and IT (help@ucanr.edu) emails will remain available to create tickets in ServiceNow
Preparing for Go-Live:
- Be Aware - Open tickets will be forwarded to ServiceNow, so if you have an open ticket, you will receive notifications as part of the move to ServiceNow
- Validate Access - For UC ANR employees, verify your access to UCANR Single Sign-On (SSO) with DUO as it is required to access UC ANR's ServiceNow
- Review Training Materials – Learn about our new UC ANR Employee Center, how to submit tickets and how to view tickets – https://ucanr.edu/sites/servicenow
- Office Hours will be available June 24, 25, 26 1-1:30 p.m. for support:
- Join Zoom Meeting: https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09
- Meeting ID: 913 8598 9113
- Passcode: 570931
Thank you for your continued support as we move forward with our implementation of ServiceNow!
Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources
UC's Sautter Award program, honoring innovation in information technology, is now accepting 2016 nominations through May 6, 2016. The award recognizes innovative technology projects that advance UC's teaching, research, health care and public service missions.
The program is open to faculty and staff from all UC campuses and medical centers, the Office of the President, the Lawrence Berkeley National Laboratory and UC ANR. Teams or individuals who have implemented an innovative IT project at UC in the last three years are encouraged to submit an application for an award.
The program presents up to three Golden Awards, two Silver Awards and five honorable mentions.
The application deadline is 5 p.m. May 6. Award recipients will be announced July 12 at the UC Computing Services Conference at UC Santa Cruz.
For more details about the award and how to apply, visit the Sautter Award program website.
Named for UC Riverside's former associate vice chancellor for computing and communications, the award program is sponsored by the UC IT Leadership Council.
- Author: Sean Hogan
The UC ANR Informatics and GIS (IGIS) program is offering two new agriculturally focused GIS and mobile data collection workshops at the Kearney Agricultural Research and Extension Center, on March 19th and 20th. If you have any interest in contemporary applications of GIS or mobile data collection for agricultural use, these workshops may be for you. The workshops run from 11 to 4 pm and include lunch. They are open to ANR affiliates for $30 and non-ANR public for $60.
The first workshop, on March 19th, will include a one hour lecture on practical applications of GIS for crop agricultural, followed by a three hour exercise that will explore practical techniques for analyzing and mapping local agricultural concerns with readily available software and online data. The second workshop, on March 20th, will also start with a one hour lecture and will be followed by a three hour practical exercise, which together will explore the development of customized mobile SmartPhones GPS apps, applications of GPS and mobile data collection for agriculture, and practical ways of viewing and sharing your data. For more information regarding the workshops please go to: http://igis.ucanr.edu/IGISTraining/GISforCropAgKARE/ and http://igis.ucanr.edu/IGISTraining/GPSworkshopKARE/
Note - Both of these workshops are designed for participants with little to no GIS or GPS experience. However, more advanced GIS and GPS users are equally welcome, and may likewise find these workshops to be quite beneficial due to their practicality.
UC's Sautter Award program, honoring innovation in information technology, is accepting nominations through May 15 for technology projects that advance UC's teaching, research, health care and public service missions.
The program presents up to three Golden Awards, two Silver Awards and five honorable mentions. It is open to faculty and staff from all UC campuses and medical centers, UC Agriculture and Natural Resources, the Office of the President and the Lawrence Berkeley National Laboratory.
The application deadline is 5 p.m. on May 15. Award recipients will be announced at the UC Computing Services Conference, Aug. 16-18 at UC Riverside.
A webinar session at 10 a.m. to 11 a.m. on March 18 will provide an overview of the application process. Program coordinators will answer questions from faculty and staff online. To participate in the webinar:
- Dial 1-866-740-1260 to hear the presentation. When prompted, enter passcode 9870638.
- Log into www.readytalk.com using access code 9870638 to view the webinar.
For more details about the award and how to apply, visit the Sautter Award program website.
Named for UC Riverside's former associate vice chancellor for computing and communications, the award program is sponsored by the UC IT Leadership Council.
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