Posts Tagged: technology
Launching ServiceNow for UC ANR IT and HR
We are happy to announce that we are approaching the go-live date for our new ServiceNow platform for Information Technology and Human Resources! This upgrade to ServiceNow replaces Zendesk that has been used by IT and HR. UC ANR's implementation of ServiceNow is the start and will provide a strong and recognized platform that can help us streamline how we manage requests and services.
ServiceNow will go live the evening of Friday, June 21, 2024.
Here's what you can look forward to with ServiceNow:
- Single Platform Convenience: Track and manage IT and HR tickets in one location, ServiceNow's Employee Center
- Secure Access: Log in securely using UC ANR's Single Sign-On (SSO)
- Improved Visibility: Stay updated on request status from submission to resolution
- Knowledge Base: Over time, UC ANR IT and HR will expand knowledge bases to provide information on common questions
As we move forward, it's important to recognize that, like any major transition, we may experience some initial bumps. We appreciate your patience and understanding as we fine-tune the system to better serve you.
How to Request IT and HR Support:
- Upon go-live, the UC ANR Portal will be updated to link to ServiceNow at https://ucanr.service-now.com/esc, where employees must login using UCANR Single Sign-On (SSO) to access our new Employee Center where you can create tickets for HR and IT
- Remember the HR (humanresources@ucanr.edu) and IT (help@ucanr.edu) emails will remain available to create tickets in ServiceNow
Preparing for Go-Live:
- Be Aware - Open tickets will be forwarded to ServiceNow, so if you have an open ticket, you will receive notifications as part of the move to ServiceNow
- Validate Access - For UC ANR employees, verify your access to UCANR Single Sign-On (SSO) with DUO as it is required to access UC ANR's ServiceNow
- Review Training Materials – Learn about our new UC ANR Employee Center, how to submit tickets and how to view tickets – https://ucanr.edu/sites/servicenow
- Office Hours will be available June 24, 25, 26 1-1:30 p.m. for support:
- Join Zoom Meeting: https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09
- Meeting ID: 913 8598 9113
- Passcode: 570931
Thank you for your continued support as we move forward with our implementation of ServiceNow!
Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources
Spring 2024 Workshops!
We have several outstanding workshops coming up in the next three weeks! Contact me at...
Mesgaran creates new tool: Google Weed View
AI enables low-cost tracking of invasive johnsongrass To manage johnsongrass, a noxious weed...
Growers invited to take indoor farming survey
Researchers seek insight on emerging controlled environment agriculture trends
Greenhouse operators are encouraged to participate in the 2023 State of Controlled Environment Agriculture survey. IUNU, a technology company that specializes in AI and computer vision solutions for the agriculture industry, and the University of California Agriculture and Natural Resources are conducting the survey to gain insights on emerging trends and challenges to share with the controlled environment agriculture industry.
The survey takes approximately 25 minutes to complete. All growers using CEA – greenhouse, high tunnel or indoor – are invited to participate. All data collected is confidential and shared only as anonymous trends. No identifying information is ever shared. Growers who participate will get early access to the survey results report and will get access to an exclusive webinar to discuss the results with the authors of the report.
The fourth State of CEA Survey can be completed at https://www.surveymonkey.com/r/FVXJSY9.
The report, first released in 2016, was formerly titled “State of Indoor Farming” and managed by Artemis, which was acquired by IUNU in 2021.
This year, IUNU has expanded the survey to include the different leading segments of the controlled environment agriculture industry: greenhouse fruit and vegetable, and greenhouse ornamental production.
UC ANR's VINE agrifood technology innovation program, Global Controlled Environment Agriculture Consortium (GCEAC), and UC Davis-led AI Institute for Next Generation Food Systems (AIFS) are collaborating on the report.
“An industry-led, market-driven approach to guiding innovation priorities and investments is critical as we consider the future of indoor farming,” said Gabe Youtsey, UC ANR chief innovation officer and co-founder of The VINE. “I'm thrilled to partner with IUNU on the development of this State of CEA report with our UC innovation teams from The VINE, GCEAC and AIFS to create a robust state of CEA report that will guide our CEA open innovation priorities this year.”
Since the survey launched in 2016, more than 500 growers have participated in the survey and more than 2 million people have downloaded the report. The industry reports have become one of the most widely circulated and respected sources of industry data.
"This report is a trusted resource for the industry and we're thrilled to bring it back in an expanded capacity,” Allison Kopf, IUNU chief growth officer, said. “Over the past year, we've seen a swell of news around our industry. This report will go deeper into those stories and share data on how companies are performing, big market opportunities, and the real challenges growers are facing.”
Past CEA reports are available for download at https://artemisag.com/guides_reports.
About IUNU
Founded in 2013 and headquartered in Seattle, IUNU aims to close the loop in greenhouse autonomy and is focused on being the world's leading controlled environment specialist. IUNU's flagship platform LUNA combines software with a variety of high-definition cameras – both fixed and mobile – and environmental sensors to keep track of the minutiae of plant growth and health in indoor ag settings. LUNA's goal is to turn commercial greenhouses into precise, predictable, demand-based manufacturers that optimize yield, labor and product quality. www.IUNU.com
About The VINE by UC ANR
The VINE is California's agriculture, food and biotech innovation network powered by the University of California Agriculture and Natural Resources. We believe that the state's continued prosperity rests on creation of more productive, sustainable and equitable food systems. Every day, we harness the power of open innovation to connect entrepreneurs to a broad network of public and private sector resources to enable them to grow and scale globally, build collaborations that catalyze the development of climate-smart technology-based solutions to solve industry challenges, and grow regional capacity to support global innovation as an economic opportunity – because our future, and the nation's, depends on it.
The Global Controlled Environment Agriculture Consortium – an initiative of The VINE – seeks to build a worldwide ecosystem to bring technology to market that addresses global challenges in food, health and sustainability. GCEAC is an open innovation partnership between industry, university and government sectors in the United States and The Netherlands, led from California.
/h3>3rd annual AgTech Field Day: Automation and Robotics
3rd Annual AgTech Field Day: Automation and Robotics Tuesday, October 25, 2022 7:00 AM-11:30...
2022 AgTech Field Demo Agenda 2022 10 12