Wednesday, April 26, 1:30-3:00 PM

Do you feel like your ideas and perspectives are not being heard? Have you ever felt stuck in a dynamic of defensive and attacking behaviors that break down communication and cause significant stress? One way to help people listen to us and restore communication channels is by first helping them feel heard. When both people feel heard and understood, the chances of reaching a lasting resolution dramatically increase, relationships improve, and you can ultimately find greater success at work. This highly interactive course provides techniques to identify and overcome listening barriers, listen for what is not being said, make another person feel heard, and lower defensiveness around tense topics. 

Speaker:

Lindsey Dunning, UC Davis Ombuds Associate