- Author: Pamela S Kan-Rice
As we continue to prepare for the upcoming launch of our new ServiceNow platform at UC ANR for HR and IT go-live evening of June 21, we want to provide UC ANR employees with all the resources and support needed to ensure a smooth transition.
No extra training is required, but for those who want more information, the training materials will help. We'll be adding an overview video as well once we get that recorded.
The key difference is the creation of the Employee Center, which now is a way to create and view open HR and IT tickets in one place.
Here's how you can access our training materials and prepare:
- Training Documents: Training materials have been created to support our move to ServiceNow that address how UC ANR employees can create tickets and view current status. To access these documents, visit the “Training Resources” section under the ServiceNow page (https://ucanr.edu/sites/servicenow/).
- Office Hours: For additional support, HR and IT are hosting virtual office hours where you can drop in, ask questions and get ready. Below is the schedule for the upcoming weeks:
When: June 13, 2-2:30pm and June 18, 2:30-3 p.m.
How to join: Use the following Zoom information:
- https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09
- Meeting ID: 913 8598 9113
- Passcode: 570931
If you have any questions or need further assistance outside of office hours, please email HR and IT for help. Remember as part of this transition to ServiceNow from Zendesk, emailing HR at humanresources@ucanr.edu and IT at help@ucanr.edu remains available.
We are committed to supporting you throughout this transition and ensuring you have an improved experience with ServiceNow. Your participation and engagement are key to the success of this implementation.
Thank you for your cooperation and support.
Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources
We are pleased to announce that UC ANR will implement ServiceNow for Information Technology and Human Resources assistance next month. This transition away from Zendesk to ServiceNow marks the beginning phase of our initiative for process improvement and enhanced customer service. Some of you may have heard about this already, and we are excited to share these updates with everyone.
Currently, both the HR and IT teams use separate instances of Zendesk as the main intake ticketing system/communication platform. While this system served us well initially, it has become clear that this structure no longer serves our evolving needs. Therefore, we have been preparing to implement a unified ticketing system, providing you with a new customer-centered experience and a single, more transparent dashboard for UC ANR employee needs.
The UC ANR Portal will be updated as part of our go-live to ServiceNow and we will still be reachable by email.
As we approach the implementation by June 2024, you will receive additional information including resources to help you become familiar with the new system. We are moving towards a more efficient service environment and look forward to the positive changes this will bring. We appreciate your support during this implementation.
Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources
Dear ANR Community,
Duo, UC ANR's multi-factor authentication app, is updating its login screen on April 7, 2024. UC Davis made this same Duo prompt change late last year.
What is changing?
• The new Duo login prompt starting Sunday, April 7, 2024.
• There is no action required on your part as this change will happen automatically. The Duo app does not require an update.
As a security protection, IT is reminding you to approve only login attempts that you have initiated and reject authentication requests that you are not expecting.
The Duo login prompt will change from this:
To this:
If needed, the "Other options" link allows you to choose other options as needed (e.g., using a texted code or a bypass code).
Depending on which option you chose, Duo may ask if the device you just used to authenticate is yours. Only click "Yes, this is my device" if the device is not shared with others. Clicking yes will prevent Duo from asking again on your device for 14 days.
Jaki Hsieh Wojan
Chief Information Security Officer
As part of our ongoing commitment to maintaining a secure and efficient network environment, we would like to inform you of some upcoming changes to our guest WiFi access in the ANR building at 2801 Second Street in Davis.
On Feb. 26, we will be implementing enhanced security measures, which will include a change in the guest WiFi password. The new password will be printed on the IT Help Desk door in the ANR building in Davis for a duration of 7 days, starting from Feb. 26. During this time, please update your personal devices with the new password to ensure uninterrupted access to the guest WiFi.
Additionally, to further enhance security and maintain proper tracking of network usage, we will be introducing a new splash page for guests connecting to the guest WiFi. This splash page will require some basic information to be filled out to help us keep accurate records of who is accessing the network.
Here are the key points to note:
New Guest WiFi Password: The new password will be displayed on the IT help desk door from Feb. 26 for a period of 7 days. Please update your devices during this time.
Splash Page: A new splash page will be introduced for guests connecting to the guest WiFi. Guests will be prompted to provide some basic information to assist in maintaining accurate network usage records.
IT Support After 7 Days: If you are unable to access the new guest WiFi password within the 7-day period, or if you encounter any issues, please submit a ticket to the IT help desk via email at help@ucanr.edu
Staff Devices on Guest WiFi: To ensure the efficiency of our network, we kindly request that staff members connect their personal devices to the guest WiFi.
ANR Staff WiFi will remain the same. All ANR employees should use the standard ANR Staff WIFI for any ANR-owned devices such as laptops or ANR-owned cell phones.
We appreciate your cooperation and understanding as we work to enhance the security and efficiency of our network infrastructure. If you have any questions or concerns, please feel free to reach out to help@ucanr.edu
Thank you!
Matthew Davis
Senior Network Engineer
- Author: Pamela S Kan-Rice
Some websites and services may be disrupted
The Informatics and Geographic Information System Program is pleased to share that beginning Jan. 22, its servers will be migrating to the new data center near Sacramento. As part of the move, our equipment is being upgraded to more stable and secure platforms. This initiative is a continuation of the UCANR systems upgrade that has been in the works for months and was initiated in December of last year.
The goal is to further optimize our infrastructure to provide you with improved services and performance. We are tremendously grateful and applaud the hard work of the Information Technology team and the vision of Sree Mada, our chief information officer, for spearheading this change.
The process is expected to take a week. Unfortunately, many of the websites and mapping services that IGIS hosts will be offline during this period. Impacted sites and services include:
- IGIS Website (custom scripts, content, and styles)
- Alameda County SALC Planning Decision Support Tool, Agricultural Resiliency Project, (ACARP) Alameda County RCD
- ANR Footprint App
- ArcGIS workshop license server
- Asian Citrus Psyllid monitoring web app
- Backyard Poultry Survey (UC Davis Vet Med, English and Spanish versions)
- CalAgroClimate
- California Heartbeat Initiative drone data repository, Natural Reserve System
- Climate Stewards Partners web app
- Coyote Cacher
- Degree Day API
- Oak Encroachment web app (Humboldt and Del Norte Counties)
- Parcel Prioritization Tool (Altamont Open Space Advisory Committee, Alameda County)
- San Diego County Agritourism web app
- UCANR Personnel Explorer (web app of Academics and Staff)
- UCANR REC Tour web app
- Wildfire Fuel Mapper Multi-Parcel Map Tool
- Wildfire Fuel Mapper (not affected)
We apologize for this temporary disruption. Rest assured our team is dedicated to minimizing any disruptions and ensuring a smooth transition. For any questions or concerns, please contact IGIS Service Center Head Shane Feirer at stfeirer@ucanr.edu.