Posts Tagged: website

Scheduled server downtime: Thursday, July 6, 2023 (6-8 a.m.)

ANR Community,

IT has scheduled an outage of our public server infrastructure on Thursday, July 6, between 6 a.m. and 8 a.m. During this window, all public-facing websites and remote access will be unavailable.

The purpose of this outage is to move our public-facing server to a new firewall to enhance security and reliability of our systems.

Please note the following details regarding the server outage:

Date: Thursday, July 6, 2023

Time: 6-8 a.m.

Duration: Approximately 2 hours

Impact: During this period, all public-facing website access will be temporarily unavailable.

We apologize for any disruption this may cause. IT will work to minimize the duration of the outage and restore normal operations as quickly as possible.

Should you have any urgent matters that require immediate attention during the scheduled downtime, please contact our support team at help@ucanr.edu.

Thank you for your patience and understanding.

Sree Mada
UC ANR Chief Information Officer

Jaki Hsieh Wojan
UC ANR Chief Information Security Officer

IT: UC ANR website performance issues

ANR Community,

As you are all aware, there have been recent performance issues with ANR's website. The performance issues are due to an increased level of bot activity. These bots are automated programs that attempt to access our servers, causing a strain on our resources and impacting the user experience. It is important to note that these bots have not infiltrated our network, and we have not experienced any security breaches or unauthorized access.

This rise in bot activity is not isolated to our organization. Many higher education entities are also encountering similar challenges. Our IT team is actively working on implementing a solution to prevent the bots from reaching our servers.

We will keep you updated on the progress of our efforts to combat the bot activity and restore stability to ANR's website. If you have any questions or concerns, please don't hesitate to reach out to our IT support team at help@ucanr.edu.

Thank you for your understanding and cooperation as we work to address this issue.

Sree Mada
UC ANR Chief Information Officer

Jaki Hsieh Wojan
UC ANR Chief Information Security Officer 

UC ANR websites restored

Dear ANR Community,

We have successful restored all data from our backups. We will continue to monitor all systems and services. You may still experience some intermittent issues with connectivity. Should you encounter any difficulties or have any questions, please don't hesitate to reach out to our support team at help@ucanr.edu.

Thank you for your patience and support.

Sree Mada
UC ANR Chief Information Officer 

Jaki Hsieh Wojan
UC ANR Chief Information Security Officer

Planned network outage Saturday, Feb. 5, from 8 a.m. to 10 a.m.

On Saturday, Feb. 5, 2022, from 8 a.m. to 10 a.m. Pacific Time, the IT team will be performing operational upgrades to improve system resiliency and reliability, which will result in a temporary outage of all web services. You will still have access to Microsoft Outlook 365 resources including email.

If you have any questions or any concerns, please let me know or contact the ucanrit@ucanr.edu. I will send a reminder email on Friday, February 4, 2022.

Regards,

Sree Mada
Chief Information Officer

ANR servers down Dec. 27 for annual maintenance

Dear Colleagues,

Happy holidays. We want to inform you about a series of projects related to planned ANR IT server maintenance during the upcoming curtailment.

On Dec. 27, 2021, during the annual server maintenance, all the ANR servers will be down, which means no access to the ANR portal, websites, file servers and applications, etc. between 7 a.m. and 4 p.m.

If you plan to work on something that requires information from the ANR servers, please access the necessary data before Dec. 27 to work offline. If you are scheduling social media posts for Dec. 27 during this time period, please don't link to ANR websites.  

ANR email will be unaffected by the server maintenance.

ANR IT plans to carry out these critical projects during the curtailment period to have minimal impact on our colleagues. 

Regards,

Sree Mada
Chief Information Officer

 

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