Test PB Collection: FTE

Check phone messages at the beginning of each shift. 3105 (in cubicle #1) is the only phone of the two that will have messages on it. After retrieving a message, erase the message from the system. Do not save or archive it.

Honeybee Removal Community Food Drop Off Locations Farm Bureau for Santa Clara County Farmers Markets in Santa Clara County Household Hazardous Waste Program for SCC Pesticide Information Center, National Poison Control Hotline 1-800-222-1222 Urban Runoff Pollution Prevention Program of SCC Vector C...

The best resource for honeybee removal is local beekeeping groups. For Santa Clara County, See the Santa Clara County Bee Guild lists. For the San Francisco, the Peninsula or northern Santa Clara County, see the San Mateo Bee Guild lists.

When a customer uses the online form to submit a question, the email opens ready for the volunteer to enter a response. Reply with thoughtful information and cite UC references. If appropriate, paste in the links for UC Pest Notes or resource documents.

New email system - questions, experiences, etc. Hotliners feel that in general the new system is working fine. Vera confirmed that if you move an answer to the monthly archive, the original question goes along with it. If a question is forwarded from someone else (Maria, Jessica, etc.

The Help Desk phone 408-282-3105 is one of the ways the public contacts us. There are two phones in the Help Desk area at the Berger office, both of them roll into the same voicemail mailbox.

Currently, we have a committee of four who check for phone messages on an (almost) daily basis, so checking for messages is no longer necessary as part of the daily shift.

Simple and professional is recommended, but there are many variations that work. Examples include: Hello , Hi , Good morning/afternoon , Greetings , , Use "we" not "I". Your answer is from the organization, not you personally.

Update as of January 2018: the Help Desk leads will record contacts. Volunteers no longer need to do this. Historical information: As of July 2013, the procedure for reporting contacts with the public has changed.

10% discount the public The public can get a 10% discount and support local Master Gardener Program by visiting anrcatalog.ucanr.edu and entering the promotion code PRCLA43 at check-out. They will receive a 10% discount, and a portion of the sales will benefit the MG program.