ANR Customer Satisfaction Survey deadline extended to June 23

Dear Colleagues,

Good news! We are extending the ANR Administrative and Support Services Customer Satisfaction Survey deadline from June 16 to June 23, 2023, to allow one more week for employees to share their feedback to this high-priority customer service initiative. 

The 18 ANR Administrative and Support Services Units included in the survey provide a broad range of services — from human resources to business operations to communications to safety services to technology support. 

If you have used services from one or several of these areas, we want to hear from you! You only need to rate the services that you have used in the last 12 months, or you can rate all services if you have used all.

The 2023 survey will help us determine areas that are working well and which areas need improvement. Your feedback is vital to this effort so that we may compare results from the 2021 survey to this 2023 survey in order to evaluate our progress and develop action plans for the next phase of our customer service enhancements.

We hope to receive 150 more survey responses during this last week to make the survey statistically more reliable. The more perspectives we receive, the more robust the data to inform and prioritize changes. As a token of appreciation for those who complete the survey during this extra week, we will conduct another random drawing and award 20 additional $20 Amazon gift cards.

Please complete your survey by June 23, 2023.  

To take the survey, please refer to your May 23 email invitation from “UC ANR Administrative and Support Services Customer Satisfaction Survey <ANRcustomersatsurvey@ucanr.edu>.” This email included a unique survey link and access code for each employee. As a reminder, your survey responses are confidential.  

If you have any questions, please send an email to ANRcustomersatsurvey@ucanr.edu. For additional information about the Customer Satisfaction Survey project, please visit the ANR Customer Service webpage: http://ucanr.edu/anrcustomersatsurvey.

Thank you in advance. We truly appreciate your feedback. 

Tu Tran
Associate Vice President - Business Operations

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