- Author: Pamela S Kan-Rice
As we continue to prepare for the upcoming launch of our new ServiceNow platform at UC ANR for HR and IT go-live evening of June 21, we want to provide UC ANR employees with all the resources and support needed to ensure a smooth transition.
No extra training is required, but for those who want more information, the training materials will help. We'll be adding an overview video as well once we get that recorded.
The key difference is the creation of the Employee Center, which now is a way to create and view open HR and IT tickets in one place.
We are pleased to announce that UC ANR will implement ServiceNow for Information Technology and Human Resources assistance next month. This transition away from Zendesk to ServiceNow marks the beginning phase of our initiative for process improvement and enhanced customer service. Some of you may have heard about this already, and we are excited to share these updates with everyone.
Currently, both the HR and IT teams use separate instances of Zendesk as the main intake ticketing system/communication platform. While this system served us well initially, it has become clear that this structure no longer serves our evolving needs. Therefore, we have been preparing to implement a unified ticketing system, providing you with a new...
Dear ANR Community,
Duo, UC ANR's multi-factor authentication app, is updating its login screen on April 7, 2024. UC Davis made this same Duo prompt change late last year.
What is changing?
• The new Duo login prompt starting Sunday, April 7, 2024.
• There is no action required on your part as this change will happen automatically. The Duo app does not require an update.
As a security protection, IT is reminding you to approve only login attempts that you have initiated and reject authentication requests that you are not expecting.
The Duo login prompt will change from this:
As part of our ongoing commitment to maintaining a secure and efficient network environment, we would like to inform you of some upcoming changes to our guest WiFi access in the ANR building at 2801 Second Street in Davis.
On Feb. 26, we will be implementing enhanced security measures, which will include a change in the guest WiFi password. The new password will be printed on the IT Help Desk door in the ANR building in Davis for a duration of 7 days, starting from Feb. 26. During this time, please update your personal devices with the new password to ensure uninterrupted access to the guest WiFi.
Additionally, to further enhance security and maintain proper tracking of network usage, we will be introducing a new splash...
- Author: Pamela S Kan-Rice
Some websites and services may be disrupted
The Informatics and Geographic Information System Program is pleased to share that beginning Jan. 22, its servers will be migrating to the new data center near Sacramento. As part of the move, our equipment is being upgraded to more stable and secure platforms. This initiative is a continuation of the UCANR systems upgrade that has been in the works for months and was initiated in December of last year.
The goal is to further optimize our infrastructure to provide you with improved services and performance. We are tremendously grateful and applaud the hard work of the Information...
