Once you have started a credit card survey, and added credit card questions, the next step is to move your survey out of test mode by getting it authorized.
Authorization of your credit card survey is handled by an individual identified as being responsible for credit cards in your functional area. Here is list of appropriate people to contact for authorization:
UC Cooperative Extension County Offices send requests for survey approval to UC ANR Merchant Services, based in the UC ANR Business Operations Center email:
For Plant Sciences, Statewide Program Surveys, and all other surveys please contact bocsupport@ucanr.edu.
It is up to you to contact the individual to request authorization. They are not notified automatically!
The individual authorizing your survey is looking at the following things:
- Is this legitimate University business (i.e. is there a legitimate business purpose for the survey)?
- Is the identified Chart of Accounts (CCOA) valid?
Prior to your survey being authorized, it will be in 'test mode.' Everything in the survey will function normally, but payments will not be processed. This is extremely important, and bears repeating. A non-authorized survey will function, but money will not be taken in.
If your survey has not yet been authorized, you will see the message below. Pay heed!
Click here to find the appropriate approval administrator:
When you are testing the survey, you will see this message. Once again, pay heed. Any transactions processed while in test mode will not be accepting funds.
If any transactions are processed while in test mode, this will be reflected in the survey results, and you will see the following, 'TEST' message on the results page:
Once your survey has been authorized, you are ready to accept funds via credit card processing.