Posts Tagged: Human Resources

Launching ServiceNow for UC ANR IT and HR

We are happy to announce that we are approaching the go-live date for our new ServiceNow platform for Information Technology and Human Resources! This upgrade to ServiceNow replaces Zendesk that has been used by IT and HR. UC ANR's implementation of ServiceNow is the start and will provide a strong and recognized platform that can help us streamline how we manage requests and services.

ServiceNow will go live the evening of Friday, June 21, 2024.

Here's what you can look forward to with ServiceNow:

• Single Platform Convenience: Track and manage IT and HR tickets in one location, ServiceNow's Employee Center
• Secure Access: Log in securely using UC ANR's Single Sign-On (SSO)
• Improved Visibility: Stay updated on request status from submission to resolution
• Knowledge Base: Over time, UC ANR IT and HR will expand knowledge bases to provide information on common questions

As we move forward, it's important to recognize that, like any major transition, we may experience some initial bumps. We appreciate your patience and understanding as we fine-tune the system to better serve you.

How to Request IT and HR Support:

• Upon go-live, the UC ANR Portal will be updated to link to ServiceNow at https://ucanr.service-now.com/esc,  where employees must login using UCANR Single Sign-On (SSO) to access our new Employee Center where you can create tickets for HR and IT
• Remember the HR (humanresources@ucanr.edu) and IT (help@ucanr.edu) emails will remain available to create tickets in ServiceNow

Preparing for Go-Live:

• Be Aware - Open tickets will be forwarded to ServiceNow, so if you have an open ticket, you will receive notifications as part of the move to ServiceNow 
• Validate Access - For UC ANR employees, verify your access to UCANR Single Sign-On (SSO) with DUO as it is required to access UC ANR's ServiceNow
• Review Training Materials – Learn about our new UC ANR Employee Center, how to submit tickets and how to view tickets – https://ucanr.edu/sites/servicenow
• Office Hours will be available June 24, 25, 26 1-1:30 p.m. for support:

-              Join Zoom Meeting: https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09

-              Meeting ID: 913 8598 9113

-              Passcode: 570931

Thank you for your continued support as we move forward with our implementation of ServiceNow!

Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources

Required time and attendance reporting reminder

Dear Colleagues:

Thank you for your hard work this year. Each University of California (UC) employee is critical to our success and helps us achieve our shared goals of education, research, patient care, and student support. We know that your everyday duties can be demanding, making it easy to forget certain routine, but required, tasks like submitting your timesheet or absences. While these small tasks are sometimes the most difficult to remember, they are critical to our shared success and duty as a public employer.

With that in mind, this is a reminder to all university employees who submit timesheets in local time and attendance systems to submit your time worked, absences, and/or acknowledge you have no absences to report by the deadline established at your campus/location. Accurate and complete time and leave reporting ensures that you are paid accurately, that the university meets its obligations to pay for work performed and helps ensure the responsible use of public funds. For employees who are paid a salary, it is important to remember that you have a responsibility to report whether you have any absences or do not have any absences. Failure to accurately record time and leave may result in an overpayment of public funds requiring repayment and other corrective action.

If you have questions about time and leave reporting, please reach out to your local academic personnel or human resources office. We encourage all UC employees to fully explore their benefits, available at Employee benefits | UCnet (universityofcalifornia.edu). We want all employees to understand their benefits so that they can fully utilize them to support themselves and their families.

We appreciate your valuable contributions to the University, taking time out of your busy day to diligently review this letter, and your observance of the university's policies regarding accurate and timely timesheet submissions.

Sincerely,

UC Systemwide Human Resources

UC ANR ServiceNow implementation training information

As we continue to prepare for the upcoming launch of our new ServiceNow platform at UC ANR for HR and IT go-live evening of June 21, we want to provide UC ANR employees with all the resources and support needed to ensure a smooth transition. 

No extra training is required, but for those who want more information, the training materials will help. We'll be adding an overview video as well once we get that recorded. 

The key difference is the creation of the Employee Center, which now is a way to create and view open HR and IT tickets in one place. 

Here's how you can access our training materials and prepare: 

1. Training Documents: Training materials have been created to support our move to ServiceNow that address how UC ANR employees can create tickets and view current status.  To access these documents, visit the “Training Resources” section under the ServiceNow page (https://ucanr.edu/sites/servicenow/).

2. Office Hours: For additional support, HR and IT are hosting virtual office hours where you can drop in, ask questions and get ready. Below is the schedule for the upcoming weeks:
   When: June 13, 2-2:30pm and June 18, 2:30-3 p.m.
   How to join: Use the following Zoom information:

• https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09
• Meeting ID: 913 8598 9113
• Passcode: 570931

If you have any questions or need further assistance outside of office hours, please email HR and IT for help. Remember as part of this transition to ServiceNow from Zendesk, emailing HR at humanresources@ucanr.edu and IT at help@ucanr.edu remains available.

We are committed to supporting you throughout this transition and ensuring you have an improved experience with ServiceNow. Your participation and engagement are key to the success of this implementation.

Thank you for your cooperation and support. 

Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources

UC ANR transitions to ServiceNow for IT, HR

We are pleased to announce that UC ANR will implement ServiceNow for Information Technology and Human Resources assistance next month. This transition away from Zendesk to ServiceNow marks the beginning phase of our initiative for process improvement and enhanced customer service. Some of you may have heard about this already, and we are excited to share these updates with everyone.

Currently, both the HR and IT teams use separate instances of Zendesk as the main intake ticketing system/communication platform. While this system served us well initially, it has become clear that this structure no longer serves our evolving needs. Therefore, we have been preparing to implement a unified ticketing system, providing you with a new customer-centered experience and a single, more transparent dashboard for UC ANR employee needs. 

The UC ANR Portal will be updated as part of our go-live to ServiceNow and we will still be reachable by email.

As we approach the implementation by June 2024, you will receive additional information including resources to help you become familiar with the new system. We are moving towards a more efficient service environment and look forward to the positive changes this will bring. We appreciate your support during this implementation.               

Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources

 

New presidential practices and policy on anti-discrimination

UC ANR is deeply committed to supporting our community and building a positive work environment that is welcome, accessible and inclusive to all. We are pleased to announce, that in collaboration with the entire UC system, there has been a strategic evaluation of initiatives and activities in relation to the prevention, detection and response to harassment and discrimination.  As a result, President Drake shared in his letter to the UC community that a Presidential Workgroup has reviewed and recommended a number of systemwide initiatives including a new policy and procedural framework that will offer enhanced protection, support and resources to the entire UC community.

• The Systemwide Office of Civil Rights:  This new umbrella office has just been launched to provide systemwide leadership, uniform guidance and support on issues related to protecting civil rights at UC locations. It will encompass the existing Systemwide Title IX Office, a new Systemwide Anti-Discrimination Office and a new Systemwide Disability Rights Office.
• Systemwide Policy: Effective February 20, 2024, President Drake, has implemented a new consolidated policy on Anti-Discrimination.  
• Reporting an Incident: Should any member of our community wish to discuss or share an incident, please continue to utilize the Harassment & Discrimination Assistance and Prevention Program (HDAPP). HDAPPserves as the central office for receiving, maintaining and evaluating harassment, discrimination and Title IX complaints. They provide support in prevention of harassment and discrimination from occurring and by educating the communities about the issues and assisting individuals and units to resolve conflicts and complaints related to harassment, discrimination, sexual harassment, sexual violence and hate and bias.

For more information, please contact humanresources@ucanr.edu. For concerns of harassment or discriminatory activities, please reach out to hdapp@ucdavis.edu.

Bethanie Brown
Interim Executive Director of Human Resources

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