Dear Colleagues:
Good news! We are extending the ANR Administrative and Support Services Customer Satisfaction Survey deadline to March 21, 2025, to allow more time for all to share their feedback to this high-priority customer service initiative.
I acknowledge and understand this has been a challenging year due to the extremely difficult implementation of the Aggie Enterprise financial system as well as the current climate associated with interpreting and implementing recent federal executive orders. Still, I believe it is important to continue and focus on this effort to improve our service to the community and I appreciate your valuable input.
The 18 ANR Administrative and Support Services Units included in the survey provide a broad range of services — from human resources to business operations to communications to safety services to technology support. If you have used services from one or several of these areas, we want to hear from you! You need to rate only the services that you have used in the last 12 months, or you may rate all services if you have used them all.
This 2025 survey will help us determine areas that are working well and which areas need improvement. Your feedback is vital to this effort so that we may compare results from the 2023 survey to this 2025 survey to evaluate our progress and develop action plans for the next phase of our customer service enhancements.
As a token of appreciation for those who complete the survey during this extension, we will conduct another random drawing and award 20 additional $20 Amazon gift cards.
Please complete your survey by Friday, March 21, 2025.
To take the survey, please refer to your last email invitation from UC ANR Administrative and Support Services Customer Satisfaction Survey <ANRcustomersatsurvey@ucanr.edu>. This email included a unique survey link and access code for each employee. As a reminder, your survey responses are confidential.
If you have any questions, please send an email to ANRcustomersatsurvey@ucanr.edu. For additional information about the Customer Satisfaction Survey project, please visit the ANR Customer Service webpage: ANR Customer Satisfaction Survey - ANR Employees
Thank you in advance. We truly appreciate your feedback.
Tu M. Tran
Associate Vice President - Business Operations