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| Theme | Existing Improvement(s) | Planned Improvement(s) | ||
| Communication | Development of FAQs/TIPS sent out monthly. Covers policy, procedures/practices, forms. Provides link to more information; Updated e-Service Center. Checked three times daily. Make assignment to appropriate staff. Staff to respond that they have received request within 24 hours. | Continue FAQs/TIPS on monthly basis. In the May issue will begin adding Affirmative Action articles; Continue with e-Service Center as first point of contact for SPU. | ||
| Timeliness | Development of CATS on-line training to support the one-on-one training provided by SPU Analyst to clientele. SPU staff have developed turn-around time frames for many of our job functions such as classifications. Inform clientele when working with them what the time frame is so there are not any undeliverable expectations on part of clientele. | Reinforce CATS on-line training as a supplement to the one-on-one training. This may need to be reevaluated if there is a new technology implentation as result of UCPath Initiative. | ||
| Training | Developed many one-on-one or on-line training modules for clientele. Example: Supervision 101. Trainings to be listed in ANR Training Website as well as through email mailing lists | Continue developing face-to-face and on-line trainings to meet needs of clientele. | ||
| UC & ANR Policies / Procedures | Use FAQs/TIPS editions and training program to assist with explanation of policy and procedures. | Continue to update forms, clean-up website so that it is more user friendly. | ||
| Forms | Have HR staff forms on SPU website. | Continue to update forms, clean-up website so that it is more user friendly. Assign Bethanie Brown as SPU "webmaster". | ||
| Role Clarification | Developing clear roles/duties for each staff member. | Update staff section of website to better reflect roles/duties of each SPU staff member. | ||
| Staffing & Workload | Currently at appropriate staffing level for work being assigned. Recruitment for Analyst IV underway with interviews weeks of April 9th and April 16th. | None. | ||
| Overall | Continue to be professional, provide service to clientele, have a helpful attitude. | Continue to be professional, provide service to clientele, have a helpful attitude. | ||