Use this page to check known issues affecting the UC ANR Integrated Web Platform (IWP), including available workarounds and status updates.
If you're experiencing an issue that isn't listed here or need help with a known issue, email the IWP Support Team at iwp@ucanr.edu.
Current issues
The following issues are currently being reviewed, monitored or evaluated. When a temporary workaround is available, it is included below.
| Issue | Description | Area affected | Date identified | Workaround | Status |
|---|---|---|---|---|---|
| Deleting content | Deleting content directly from the content item redirects to the home page. | Content | March 13, 2025 | Delete the item from the Content tab instead. | Monitoring |
| Event search | Event search results do not currently include body or summary content. | Event search | March 13, 2025 | None available | In review |
| Group menu toggle | Turning off "Provide a menu link" from a content item may display an error message. The change may still save successfully. | Group menu | March 14, 2025 | Edit the menu link from the Group Menu instead of from the content item. | Evaluating and attempting to replicate the error |
| Directory links | Some Portal Directory links for people may redirect back to the Portal instead of the intended profile. | Directory | March 24, 2025 | Use the IWP People Search. | In review |
| Older blog and newsletter posts | Some blog posts and newsletters published before 2018 were not migrated to IWP. | Blog posts and newsletters | March 24, 2025 | Email iwp@ucanr.edu if you need access to older content. | To be addressed after critical migration issues are resolved |
| File URLs | Some file links may still point to locations outside IWP. | Media | March 24, 2025 | None available | URLs were updated through migration; ongoing review continues |
| Page display | Some pages may display incorrectly at certain browser or screen widths. | Page display | March 26, 2025 | None available | Initial fix completed; additional review underway |
| Group menu child pages | Child pages may not appear in the Group Menu when viewing their parent page. | Group menu | March 26, 2025 | In Group Menu edit mode, drag the affected child links to the left to temporarily make them parent pages and save. Edit the menu again, drag them back to the right as child pages, save and refresh the parent page. | Monitoring |
| CKEditor font display | Font appearance may vary slightly between the CKEditor text editor and the published page. | Text editor | April 3, 2025 | None needed | Fixed; slight differences may remain because of CKEditor constraints |
| Print button | Images in the content area may not appear in print preview when using the page's Print button. | Print page | April 7, 2025 | Use your browser's print function instead. | In review with vendor |
| Images changing | In some cases, a primary image may be unexpectedly replaced by another image. | Images | April 11, 2025 | Upload a completely new image to the Media Library. | Email iwp@ucanr.edu for assistance |
| Social media links | Social media links may not display beneath the Group Menu on pages other than the Group homepage. | Social media | June 30, 2025 | None available | Pending design updates |
| Audio recordings | The Media Library does not currently support MP3 or other audio playback. | All Group content types | June 1, 2025 | Upload the recording to a supported external platform and link to or embed it from your IWP content. | To be evaluated |
| Missing or duplicate content | Content may occasionally appear as missing or duplicated in the Content tab. | Content tab | July 5, 2025 | Email iwp@ucanr.edu for assistance. | Under review |
| Unpublishing pages | Draft and Unpublish options may not work as expected for published pages. | Pages | September 17, 2025 | Select Archive to remove the page from public view. | Bug filed |
| Event Types link | Event Types may create a URL that leads to an error page. | Events | December 10, 2025 | None needed | Fixed |
| Blog notifications | Email notifications for newly published blog posts may not be sent. | Blogs | January 2026 | None available | Fix scheduled for release |
Fixed issues
The following previously reported issues have been resolved. If you continue to experience one of these problems, email iwp@ucanr.edu.
| Issue | Description | Area affected | Date identified | Workaround | Status |
|---|---|---|---|---|---|
| Media names | Differences between file names, alt text and media titles made some media difficult to find through search. | Media | July 21, 2025 | None needed | Fixed |
| Featured content on Groups | Content items were not appearing for Group Admins when selecting featured content. | Group homepage | March 7, 2025 | None needed | Fixed |
| Event start date sorting | Events were not appearing in the correct order when sorted by start date. | Events | March 10, 2025 | None needed | Fixed |
| Office location email | Email address links were not generating correctly. | Group homepage | March 12, 2025 | None needed | Fixed |
| Bulk editing | Group Admin permissions did not allow some bulk editing actions. | Bulk edit | March 13, 2025 | None needed | Fixed |
| Dragging images in the text editor | Dragging an inserted image within CKEditor could remove it from the content. | Text editor | March 14, 2025 | None needed | Fixed |
| Media Library content search | Some media items did not appear when searching the Media Library from CKEditor. | Media Library | March 14, 2025 | Previously, media could be located from the Media tab and added using its embedded link. | Fixed |
| Event unpublishing | Published events previously required the Archive moderation state to remove them from public view. | Events | March 20, 2025 | None needed | Fixed; events can now be published or unpublished directly |
| ANR Squisher links | Some shortened URLs were broken following changes to IWP URL paths. | URLs | March 24, 2025 | Email iwp@ucanr.edu if an older shortened URL is still not working. | Fixed |
| Responsive iframe width | Embedded iframes only allowed fixed widths. | Iframes | March 26, 2025 | None needed | Fixed |
| Article content width | Article pages contained empty space that prevented content from using the available width. | Article content type | March 27, 2025 | None needed | Fixed |
| Authoring information | Group Admins and Group Editors could not edit authoring information, including the published date. | Permissions | March 27, 2025 | None needed | Fixed |
| UCPath supervisor updates | Supervisor information was not updating consistently. | People | March 27, 2025 | The organization chart was temporarily hidden. | Fixed |
| Group content wrapping | Wide tables could cause content on Group homepages to display below the Group Menu. | Group homepage | April 1, 2025 | Reduce the number of table columns when possible. | Fixed; additional improvements may continue |
| Table styling | Table styles in CKEditor did not closely match their appearance after publishing. | Text editor tables | April 3, 2025 | None needed | Fixed |
| Release message log | Release logs were missing from the content editing interface. | Content editing | April 3, 2025 | None needed | Fixed |
| Event images | Primary images sometimes appeared twice on event pages. | Events | April 14, 2025 | None needed | Fixed |
| Related sites | Related Sites were automatically generated from Group tags without an option to customize the selections. | Related Sites | April 15, 2025 | Previously, removing Group tags prevented related sites from displaying. | Fixed |
| Media associations | Some images were not being associated with their Group and therefore did not appear as expected. | Media Library | April 17, 2025 | None needed | Fixed |
| Blog emails | Email notifications were not consistently sent when blog posts were published. | Blog emails | April 17, 2025 | None needed | Fixed |
| Content date formatting | Dates appeared in inconsistent formats across content. | Content | April 29, 2025 | None needed | Fixed |
| Duplicate blog emails | Some subscribers received an additional test email along with the production notification. | Blog emails | May 20, 2025 | None needed | Fixed |
| Content caching | Saved changes sometimes took longer than expected to appear on published pages. | Caching | May 27, 2025 | None needed | Fixed |
| Content types on Content Hub | The Content Type filter was not displaying on the Content Hub. | Content Hub | June 13, 2025 | None needed | Fixed |
| Featured Collections on pages | New Collections were not being pulled into pages. | Featured Collections | June 12, 2025 | Previously, editors could add a direct link to the Collection on the page. | Fixed |
| Inserting media | Searching for media while inserting an image could cause the page to stop loading or display an error. | Pages | September 29, 2025 | None needed | Fixed |
| Collections | Editors received an access error when adding Collections to pages. | Collections | October 1, 2025 | None needed | Fixed |
| Group summaries in teasers | Group summary text was not appearing in teasers and Content Hub results. | Group homepage | March 20, 2025 | None needed | Fixed |
Still having trouble? Email the IWP Support Team at iwp@ucanr.edu and include a description of the issue and the URL of the affected page, if applicable.