Hospitality & Visitor Care

Farmers and ranchers planning agritourism operations are planning to enter the hospitality industry, an industry that is different in many ways from the business of agricultural production and sales of agricultural products. The following resources provide thoughtful guidance from experienced hospitality providers.

• Fact Sheet - On-Farm Customer Relations, Desmond Jolly, Cooperative Extension agricultural economist and director, UC Small Farm Program; and Denise Skidmore, member of the Agriculture and Nature Tourism Workgroup
• Webinar - The Delivery: Five-Star Customer Experience, with
  Scottie Jones, U.S. Farm Stay Association and Meghan Bishop-Sanderson, Bishop’s Pumpkin Farm
  • Scottie Jones' presentation slides: Hospitality on your farm
  • Meghan Bishop-Sanderson's presentation slides: Bishops' Pumpkin Farm Customer Service Program
    
    
• Presentation: Connecting to the Guest, by John Avella, CSU Monterey Bay
  
  
• Presentation: Understanding Your Visitors from Arne Gustafson, Hospitality Consultant
  
  
• Website - Farmer Agritourism Resources: Hospitality Training, from Rutgers Cooperative Extension
  
  
• Guide - Agritourism Best Practices: Hospitality, from AFRI project #2014-68006-21842, Colorado State University
  
  
• Guide - Hospitality and Customer Service, from the University of Arkansas Division of Agriculture
  
  
• Webinar - The Farmer Host: Hospitality on the Farm, by Scottie Jones, U.S. Farm Stay Association, with Scott Shappell, Netherfield Natural Farm in Fontana, Kansas
  
  
• Webinar - Reservations: Booking Your Guests for a Farmstay, by Scottie Jones, U.S. Farm Stay Association