Archive Nut, Prune and Olive Programs

Recommendations for answering Help Desk questions. We educate and offer choices, but we do not make the choices for the client. Master Gardeners suggest and educate with research-based information. Be careful about saying We (UCANR) recommend...

This is a random selection of Zoho Desk emails for review at a Help Desk meeting.

Interested in working on the Help Desk? It's a great way to practice your Master Gardener skills and learn new things. The basics of getting started: Review and understand our Guidelines for Answering Questions Become familiar with using Zoho Desk. Start by visiting the Zoho Desk webpage.

Figure out what the question is Is more than one question being asked? Decide if more info is needed If so, ask before continuing. Stay relevant and be specific use science-based sources and explain why you believe this answer is the best answer.

Fellow Master Gardeners are county residents and are therefore eligible to submit questions to the Help Desk. However, we have different expectations for submissions. Specifically, when submitting a question to the Help Desk, Master Gardeners should: Identify themselves as members of the program.

Use project: HELP DESK / HOTLINE - Help Desk San Jose Typically recorded as volunteer hours. Up to three hours of research done on a Help Desk shift or writing FAQs can be used as CE credit per MG year. You may not use the same hours as both volunteer and CE credit, but you can choose which to log.

Santa Clara County Master Gardeners Minutes: Help Desk (Hotline) Meeting 1/31/18 Attending: Terry Andre, Diana Bebbington, Jacqueline Bogard, Allen Buchinski, Sally Buynoski, Ann Burrell, Joan Cloutier, Cindy Day, Jennifer Doniach, Marcia Fein, Barbara Fishman, Barbara Fraser, Ruth Gordon, Jeanne Ho...

Attending: Kathy Alford, Philippa Alvis, Diana Bebbington, Allen Buchinski, Susan Casner-Kay, Joan Cloutier, Jennifer Doniach, Ruth Gordon, Vera Kark, Bader Kudsi, Mary Ann Lipsig, Jim Lockhart, Beth McGuire, Sylvia Ortiz, Mary Keith Osborn, Carol Peck, Sally Pyle, John Rizzi, Rebecca Schoenenberger...

Carol Peck introduced herself to the group as the new treasurer for the Advisory Board.

Slides Meeting slides for December 18, 2024 | Zoom video recording Meeting slides for October 23, 2024 | Zoom video recording Meeting slides for August 28, 2024 | Zoom video recording Meeting slides for June 26, 2024 | Zoom video recording Meeting slides for April 24, 2024 | Zoom video recording Mee...