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Also known as "Find an Expert," the following people have agreed to answer questions in the noted topic area. While no answer is guaranteed, it may be a good option to tap into special expertise. Send an email from Zoho Desk (by forwarding the question), so people know a contact has been attempted.
We moved to a new Help Desk location on August 2, 2019. The location is opposite the biologist desk, immediately inside the second-floor office entrance. This is a panorama of the Help Desk. The County Biologists use the majority of the left side (their microscope and computer are in that corner).
Occasionally there's a need to send reference material to people via US Postal mail (when a client doesn't have email or the material isn't in electronic form). To do this: Get the full mailing address from the client (and make sure it is entered into Zoho Desk.
Working from home requires process for how to work with your partner (or other people if working during non-shift hours), and for handling web/email and telephone questions.
As of August 12, 2021 The Help Desk Ninjas are a dedicated group of Master Gardeners that will help out in answering Help Desk questions when the queue becomes quite large. We use groups.io to send emails to the Ninjas. If youre on the list you can remove yourself, but you need to ask to get on it.
Recommendations for answering Help Desk questions. We educate and offer choices, but we do not make the choices for the client. Master Gardeners suggest and educate with research-based information. Be careful about saying We (UCANR) recommend...
Interested in working on the Help Desk? It's a great way to practice your Master Gardener skills and learn new things. The basics of getting started: Review and understand our Guidelines for Answering Questions Become familiar with using Zoho Desk. Start by visiting the Zoho Desk webpage.
