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The Help Desk phone 408-282-3105 is one of the ways the public contacts us. There are two phones in the Help Desk area at the Berger office, both of them roll into the same voicemail mailbox.
Currently, we have a committee of four who check for phone messages on an (almost) daily basis, so checking for messages is no longer necessary as part of the daily shift.
Simple and professional is recommended, but there are many variations that work. Examples include: Hello , Hi , Good morning/afternoon , Greetings , , Use "we" not "I". Your answer is from the organization, not you personally.
Update as of January 2018: the Help Desk leads will record contacts. Volunteers no longer need to do this. Historical information: As of July 2013, the procedure for reporting contacts with the public has changed.
10% discount the public The public can get a 10% discount and support local Master Gardener Program by visiting anrcatalog.ucanr.edu and entering the promotion code PRCLA43 at check-out. They will receive a 10% discount, and a portion of the sales will benefit the MG program.
There is a light on the top of the computer tower which also serves as the computers power switch and mode indicator. When the computer is powered up and active, the power switch glows a bright blue indicating it is ready to use.
To make an outside call: Press NewCall softkey or lift handset Dial 9 and the number To make an internal call: Press NewCall softkey or lift handset Dial 5-digit extension (add a 2 to the 4-digit extension #) To answer a call on your primary line: Lift handset To end a call: Press EndCall softkey or...
You have reached the Master Gardener Help Desk. The fastest way to get an answer to your gardening questions is to visit our website at mgsantaclara.ucanr.edu. Again, that's mgsantaclara.ucanr.edu. Or Google MG Santa Clara Help Desk to find it.
One of the most important skills of any Master Gardener in knowing how to find an answer. As a Help Desk volunteer, this is an extremely critical skill. The good news, there are lots of resources to help you find the answers you need to help our clients.
There are a wide variety of resources available to help find answers: Top shelf located in the Help Desk cubicle includes Reference books, pamphlets, red book Library at Berger Browse books in person or Search the Berger Master Gardener library Recent events (no longer viewable on the public website...
